Table of Contents
Contact persons
The stuff of the RBG/ISP are mainly employed on a regular basis but there are also the student assistants. Everybody does the job, so the computers, the infrastructure and the services are and stay available.
Our job
The RBG/ISP has a lot of different duties, which can brought together under the Titel “network operation, building services engineering, pool rooms and department infrastructure”. The following list is not complete but should give a little impression of our various duties:
- Maintenance of server and client operation
- Maintenance of the multimedia infrastructure
- Maintenance of the pool computer software
- Support for students with questions or problems in the above-mentioned areas
- Services for the dean's office and individual specialist areas
- Provision of components for enriching classroom teaching in the research areas of algorithm animation, digital lecture theatres and notebook universities
- and general administrative tasks.
It is not our job to manage problems with the Cisco VPN client. This is the job of the HRZ - see also: WLAN/VPN.
Where to find us
The RBG/ISP user-support is in duty with generell questions, e.g. all about the RBG/ISP account. The user-support can be found in room S2|02 - C119 in the Piloty building (first floor, between the two small lecture halls and the stairs). The opening hours are monday, wednesday and friday from 9:00 till 11:30 and on tuesday and thursday from 14:00 till 15:00.
How to contact us
Depending on the problem, the RBG/ISP has different contact persons:
- Everything about the network (problems with the network, server downtime ….): please send a mail to netz@informatik.tu-darmstadt.de
- Everything on hard ware (printer fault, computer failure …): please send a mail to sysop@rbg.informatik.tu-darmstadt.de and contact a technician
- Everything on defective devices (computer mouse, keyboard …): please send a mail to sysop@rbg.informatik.tu-darmstadt.de with a description of the problem. In the best case you put a note “out of order” on the divice, so it will be easier for us to find ist.
- Everything on problems with the login: please take a look at the notes on the account-page.
- Everything on the the suspicion of abuse of your account (e.g. if you might be hacked) or missbehaviour of other user: please send a mail to sysop@rbg.informatik.tu-darmstadt.de
- Everything on the transponder, especially if it got lost: please send a mail to transponder@informatik.tu-darmstadt.de or come to the service-center in S2|02 - C119.
- Everything else: please send a mail to sysop@rbg.informatik.tu-darmstadt.de or come to the service-center in S2|02 - C119.
